My Resume

I am a very ambitious person. I am an honest and dependable worker. I am an excellent problem solver and work efficiently under pressure. I am a very organized person, who multitasks well. I have above average typing skills and pay close attention to details. I have experience with Microsoft Office (including Project), Visual Studio, Dreamweaver, SSRS, and Crystal reports as well as others; I am a fast learner otherwise. I have experience in training people on computer systems and medical billing accounts receivable. My phone manner is very polite and professional. I work well in a team or individually in a friendly and professional manner to aid in any endeavor. Most of all I have confidence in my ability to succeed.

I began higher education as a psychology major at the University of Massachusetts for two years. I attended American International College at the Computer Career Institute in Woburn for Medical Billing and Coding. I also have a certificate of attendance for HIPAA training and compliance. I have my Bachelor's degree from Southern New Hampshire University for Computer Information Technology and am due to graduate with in Master's in Project Management from Granite State College in the spring of 2016.

I am currently working in the IT field as an eCommerce Coordinator; in this role I have a widely varied job description, including managing the projects for the team, including creating proposals, recording scope changes and updating upper management of the project statuses on a monthly basis, creating test plans with respect to the company's business standards and requirements for SalesLogix CRM.

NEnerds LLC is my part time business which has helped to teach me about project management, content management systems, website design and analytics. I have become familiar with HTML5, CSS, PHP and C#. I am slowing developing my portfolio of work on my resume website, In my spare time I enjoy travel, hiking, kayaking and word, board and logic games. I very much enjoy puzzles, such as Sudoku, and math. To be challenged and always learning are life goals. I am currently looking for opportunities to learn about Scrum and Agile in order to supplement my Master’s degree.



MS Project and Visio representations of my Resume

I have MS Project and/or Visio Representations of my Resume available for download here.

You can view the WBS Report version of my resume here.


Granite State College
Master's in Project Management


Southern New Hampshire University
Bachelor in Computer Information Technology
      Inducted into the Gamma Nu Chapter of Delta Mu Delta in April 2012
      Business Electives include Financial Accounting and Managerial Accounting


American International College at Computer Career Institute in Woburn
Medical Coding and Billing Certificate


University of Massachusetts at Lowell
Major: Psychology



State of NH, Dept of Information Technology
Concord, NH
May 2018-Present- Full Time Business Systems Analyst

  • Assisting with the implementation of D365 Finance and Operations and DNN.
  • Working with users to write Trade & Logistics and eCommerce Use Cases
  • Working with developers to write Trade & Logistics and eCommerce Test Scripts
  • Other duties as needed


UniFirst Corporation
Wilmington, MA
May 2013-July 2017- Full Time eCommerce Coordinator

  • Project management, including project proposals, stakeholder and scope change documentation, user acceptance assistance, close out and lessons learned
  • Creating, maintaining and performing test plans and quality assurance with the HP Application Lifecycle Management tool for new versions of third party web application SalesLogix CRM on several platforms and web browsers
  • Second tier support for the CRM
  • Utilize and maintain the integrated fields for Scribe data migration software
  • Configuring content for B2B web portals based on specific business requirements, as well as maintaining the product content B2C company website
  • Other duties as needed

March 2012-May 2013 - Part Time eBusiness Intern

  • Content management for B2B and B2C web portals based on specific business requirements
  • Performing test plans and quality assurance for new versions of third party CRM on several platforms


NEnerds LLC 11/11-present
Manchester, NH
Part Time Project Manager and Co-Owner.

  • Using open source PM software (Collabtive) to manage the schedule of the project, project files and project resources
  • Front end development for client specific websites using open source CMS platforms, such as WordPress, Joomla and Drupal
  • Providing analytics about their website visitors to the clients on a weekly basis
  • Data recovery and system restoration for clients
  • Creating documentation for client specific websites
  • On-going support for client sites

Contact: 603-219-6572 – Kyle Shaw, Co-Owner of NEnerds


Healthcare Administrative Partners 01/11-05/13
215 Commerce Way, Portsmouth, NH
Full time from 01/11 - 03/12, Part time from 03/12-05/13 Accounts Receivable Representative

  • Created training documentation and trained a team on the client's computer system, Medinformatix
  • Daily review and manual edits in the EDI system, Gateway
  • Completed special projects including the client's old A/R and setting up the website log-ins for insurance companies as a third party billing agency
  • Responsible for the entirety of a radiology practice's A/R, including claim edits, denials, appeals, client mail, reviewing collection accounts and patient calls
  • Other office duties as needed
Contact: 800-208-7069 – HAP in Portsmouth *Please note at this position my name was Bobbie C. Douglass
Praise from HAP


Joslin Diabetes Center 05/08-12/10
20 Overland St., Boston, MA
Full time data specialist

  • Manual charge entry for diabetes education, eye unit including outpatient eye surgeries, pregnancy, inpatient, mental health and dialysis on Allscripts
  • Creating and running crystal reports
  • Daily review and manual edits in the EDI system, NextGen
  • Importing charges
  • Posting payments, manual and automatic
  • A/R follow up and appeals for Aetna claims
  • Updated existing training documentation as needed
  • Other office duties as needed
Contact: 617-980-1804 – Manager of Patient Accounts *Please note at this position my name was Bobbie C. Douglass
Distinction from Joslin