My Resume


I am a very ambitious person. I am an honest and dependable worker. I am an excellent problem solver and work efficiently under pressure. I am a very organized person, who multitasks well. I have above average typing skills and pay close attention to details. I am a fast learner. I have experience in training people on computer systems and medical billing accounts receivable. My phone manner is polite and professional. I work well in a team or individually in a friendly and professional manner to aid in any endeavor. Most of all I have confidence in my ability to succeed.

I began higher education as a psychology major at the University of Massachusetts for two years. I attended American International College at the Computer Career Institute in Woburn for Medical Billing and Coding. I also have a certificate for HIPAA training and compliance. I have my Bachelor's degree from Southern New Hampshire University for Computer Information Technology and a Master's in Project Management from Granite State College. I went on to obtain a Graduate Certificate in Business Analysis.

I am currently working as a Senior Business Systems Analysis in a space where Government, Health Insurance, and IT converge; in this role I have a widely varied job description, including managing the projects for the team, including creating documentation for funding and request for proposals.

Areas of expertise:
Elicit, analyze and manage requirements Managing projects using Waterfall and Agile SDLC methodologies Develops and maintains exceptional client relationships Document and communicate requirements
Process Modeling Functional testing Business process improvement Work with urgency to meet rolling and hard deadlines
Data Extract, Analysis, Transform and Load processes Collaboration in cross-functional teams Technical troubleshooting and defect/bug tracking Big picture and detail-oriented thinker


Software Knowledge

Project Management: Microsoft PSA (admin), Collabtive (admin), MS Project (user), Basecamp (user), SharePoint (user)
Sales: Infor CRM (admin including database), Dynamics365 CRM (admin including configuration)
Medical: GE Centricity (user), AllScripts (user), MedInfomatix (user), Gateway EDI (user)
Enterprise Resource Planning: Dynamics365 Finance and Operations (admin)
Content Management Systems: Hybris (backend advanced user), WordPress (admin), Drupal (admin) and Joomla (admin)
Scrum: CA Rally (project admin) and Jira (user)
Application Support: Splunk (user), SSMS/SQL (ad-hoc user), Crystal Reports (ad-hoc user)
Testing: ALM HP Quality Center (project admin), VSTS (user)
Mobile Device Management: MaaS360 (user) and Meraki (admin)
Other: MS Office 365 including Visio (user), Scribe (maintenance of DTS and execution), xCode (building an IPA file) and Google Analytics (admin)



School Subject Award Special Honors
The University of Arizona College of Medicine - Tucson Course on Lipedema Attendance
Villanova University Business Analysis Graduate Certificate
Granite State College Project Management Master's Degree
Southern New Hampshire University Computer Information Technology Bachelor's Degree Inducted into Delta Mu Delta - Gamma Nu
American International College at Computer Career Institute Medical Coding and Billing NHA Medical Billing and Coding Specialist



State of NH, Dept of Health and Human Services - Medicaid Enterprise Systems
Concord, NH
July 2022-Present- Full Time Senior Business Systems Analyst

  • Assisting with the implementation of a new modularized MMIS system, including Systems Integrator, Provider Module, Pharmacy Benefit Management Module.
  • Assisted with the implementation of the Adult Dental Medicaid Program
  • Other projects as needed


School Specialty
August 2021-June 2022 - Full Time Senior Business Systems Analyst

Supporting an existing eCommerce platform with two vendors and business owners.

Work with business owners and vendors to:

  • Lead a daily scrum meeting with the development vendor
  • Review and assigning data load errors for corrections
  • Write well developed user stories with the business owners
  • Write test cases for acceptance criteria
  • Perform post deployment validation testing

State of NH, Dept of Information Technology
Concord, NH
May 2018-August 2021- Full Time Business Systems Analyst

  • Assisting with the implementation of D365 Finance and Operations and DNN.
  • Working with users to write Trade & Logistics and eCommerce Use Cases
  • Working with developers to write Trade & Logistics and eCommerce Test Scripts
  • Other duties as needed


UniFirst Corporation
Wilmington, MA
May 2013-July 2017- Full Time eCommerce Coordinator

  • Project management, including project proposals, stakeholder and scope change documentation, user acceptance assistance, close out and lessons learned
  • Creating, maintaining and performing test plans and quality assurance with the HP Application Lifecycle Management tool for new versions of third party web application SalesLogix CRM on several platforms and web browsers
  • Second tier support for the CRM
  • Utilize and maintain the integrated fields for Scribe data migration software
  • Configuring content for B2B web portals based on specific business requirements, as well as maintaining the product content B2C company website
  • Other duties as needed

March 2012-May 2013 - Part Time eBusiness Intern

  • Content management for B2B and B2C web portals based on specific business requirements
  • Performing test plans and quality assurance for new versions of third party CRM on several platforms


NEnerds LLC Nov 2011- June 2016
Manchester, NH
Part Time Project Manager and Co-Owner.

  • Using open source PM software (Collabtive) to manage the schedule of the project, project files and project resources
  • Front end development for client specific websites using open source CMS platforms, such as WordPress, Joomla and Drupal
  • Providing analytics about their website visitors to the clients on a weekly basis
  • Data recovery and system restoration for clients
  • Creating documentation for client specific websites
  • On-going support for client sites

NEnerds LLC was my part time business from 2012-2016 which helped to teach me about project management, content management systems, website design and analytics. I became familiar with HTML5, CSS, PHP and C# and developed my portfolio of work on my resume website,

In my spare time I enjoy traveling, hiking, kayaking and word, board, and logic games. To be challenged and always learning are life goals. I am currently looking for opportunities to learn - perhaps a second Master's degree in Industrial and Organizational Psychology will be in order.

Contact: 603-219-6572 – Kyle Shaw, Co-Owner of NEnerds

Healthcare Administrative Partners 01/11-05/13
215 Commerce Way, Portsmouth, NH
Full time from 01/11 - 03/12, Part time from 03/12-05/13 Accounts Receivable Representative

  • Created training documentation and trained a team on the client's computer system, Medinformatix
  • Daily review and manual edits in the EDI system, Gateway
  • Completed special projects including the client's old A/R and setting up the website log-ins for insurance companies as a third party billing agency
  • Responsible for the entirety of a radiology practice's A/R, including claim edits, denials, appeals, client mail, reviewing collection accounts and patient calls
  • Other office duties as needed
Contact: 800-208-7069 – HAP in Portsmouth *Please note at this position my name was Bobbie C. Douglass
Praise from HAP


Joslin Diabetes Center 05/08-12/10
20 Overland St., Boston, MA
Full time data specialist

  • Manual charge entry for diabetes education, eye unit including outpatient eye surgeries, pregnancy, inpatient, mental health and dialysis on Allscripts
  • Creating and running crystal reports
  • Daily review and manual edits in the EDI system, NextGen
  • Importing charges
  • Posting payments, manual and automatic
  • A/R follow up and appeals for Aetna claims
  • Updated existing training documentation as needed
  • Other office duties as needed
Contact: 617-980-1804 – Manager of Patient Accounts *Please note at this position my name was Bobbie C. Douglass
Distinction from Joslin


A bit of Fun

MS Project and Visio representations of my Resume

I had created MS Project and/or Visio Representations of my Resume in 2014 available for download here.

You can view the 2014 WBS Report version of my resume here.